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TIRE & AUTOMOTIVE INDUSTRY

INSIGHTS

Check out our collection of podcasts, webinars and articles.

Podcasts

PODCASTS

DJM Solutions - Tire & Auto Sales Training

PODCAST EPISODE 122

Keys to Customer Engagement

With Jason Widmer of AAA Auto Repair and Darren McLea of DJM Solutions

Maintaining a positive demeanor is vital in customer service and effective communication, particularly within the automotive industry. How do seasoned professionals approach interactions with unhappy customers?

WEBINARS

Webinars
DJM Solutions - Tire & Auto Sales Training

WEBINAR

Winning Digital Inspection Strategies for Fast Paced Shops

With Craig O'Neal of Autoflow and Darren McLea of DJM Solutions

All of us have experienced times of frustration when our shops get jammed up and the pressure from waiting for clients builds. This is where many processes and plans fall apart, or other fail to even start! "We're too busy!" In this webinar, we are joined by former multi-shop-owner, and now consultant, Darren McLea. Darren will share winning strategies for keeping your process consistent in a fast-paced shop and introduce proven techniques to handle inevitable process exceptions.

Articles

ARTICLES

DJM Solutions - Tire & Auto Sales Training

AAA Northern California Acquires McLea's Tire & Automotive Centers

"Many companies have approached us over the years," says Les McLea. "As lifelong AAA Members and with over 20 years in the AAA Approved Auto Repair program, we know AAA Northern California will continue to put customers and community first."

DJM Solutions - Tire & Auto Sales Training

Hot Times Require Cool Actions Now

by Don Detore

For two out of the last three years, Darren McLea has had business interrupted because of the recent spate of fires that ravaged the California landscape.

DJM Solutions - Tire & Auto Sales Training

McLea's plans fifth location

by J. Quackenbush

McLea's Tire & Automotive Service plans to open its fifth location this spring as the family-owned company tries to capture more Sonoma County commercial and retail business as well as increase its purchasing power.

DJM Solutions - Tire & Auto Sales Training

The Benefits of a Monday Through Friday Week

by Michael McGregor

In trying to make a Sunday schedule work, Darren McLea thought, “What if I just scratched out Saturdays?” This “ah-ha moment” showed him that all five stores could be fully staffed with a consistent team on the sales counter Monday through Friday and that over time, he could reduce headcount by eight to 10 floaters across the organization.

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